Case Study: Clarkson Jewelers achieves dramatic client-communication improvements and new sales with Clientbook

Clarkson Jewelers - Customer Case Study

Clarkson Jewelers, a St. Louis jeweler, faced inconsistent follow-up processes—weekly and monthly reports often went undone and clients slipped away when jewelry needs arose. To fix this, they turned to Clientbook, adopting its client communication and follow-up platform to centralize automated text and email outreach.

By using Clientbook’s automated text and email follow-ups and reminders, Clarkson drastically improved client communication and response rates, creating new sales from simple outreach like spouse gift suggestions, complimentary cleaning invitations, and thank-you messages. Clarkson reports a huge change in sales based on follow-up, attributing the measurable uplift directly to Clientbook.

Clarkson Jewelers

Jessica Sagartz

Sales Associate