Case Study: Real Estate company Josh Alexander increases referral rate from 50% to 90% with Client Giant

Real Estate Company - Customer Case Study

Real Estate Company, a real estate business focused on client care and repeat/referral growth, faced the challenge of increasing referral-driven revenue and demonstrating ongoing involvement with clients. They engaged Client Giant and adopted its Transaction Packages and Top of Mind services to better manage the client journey during transactions and maintain consistent post‑transaction contact.

Client Giant implemented Transaction Packages to support clients through each deal and Top of Mind to keep relationships active after closing, which strengthened client experience and referral opportunities. As a result, Real Estate Company’s referral business rose from about 50% before Client Giant to roughly 90% after implementation, effectively making the business almost entirely referral‑driven.