Case Study: The Face Shop streamlines B2B logistics and speeds payments with ClickPost Darwin

The Face Shop cuts daily reporting from 4 hours to 30 minutes with ClickPost

The Face Shop, a leading K-beauty brand in India, faced significant logistics complexity as it expanded its B2B operations. Handling over 1,000 shipments monthly across 60+ retail channels was causing inefficiencies, with manual processes consuming over four hours of daily reporting time and leading to delays. The company needed an automated logistics solution to ensure timely deliveries without increasing operational headcount. They partnered with the vendor ClickPost, implementing its Darwin logistics intelligence layer to address these challenges.

ClickPost provided a solution built on an API-first architecture that automated The Face Shop's B2B logistics. They implemented rule-based carrier allocation, unified tracking, and automated proof-of-delivery collection. The results were substantial: daily reporting time dropped from 4 hours to just 30 minutes, the GRN success rate improved from 70% to over 85%, and the payment cycle was shortened by nearly a week. By using ClickPost Darwin, The Face Shop scaled its operations effectively and transformed its logistics into a sales-protection function.

The Face Shop