Case Study: Tata 1mg achieves 10% faster deliveries with ClickPost AI Carrier Allocation

TATA 1mg reduces delivery time by 10% with ClickPost

Tata 1mg, India's leading outpatient healthcare platform, faced challenges with its manual and reactive logistics process. Their Excel-based system for carrier allocation lacked real-time performance data and visibility, which hindered delivery efficiency. To address this, they partnered with logistics intelligence platform ClickPost and implemented its AI Carrier Allocation service.

ClickPost's solution automated the carrier selection process using a recency-biased algorithm that leverages real-time performance data. This provided Tata 1mg with lane-level visibility and enabled proactive optimizations. The implementation by ClickPost resulted in a 10% reduction in delivery times, improving the average TAT by 8 hours. This led to faster deliveries of medicines, enhanced customer satisfaction, and allowed the internal team to focus on more strategic initiatives.

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