Case Study: Plum improves order tracking accuracy and notifications with ClickPost

Plum - Customer Case Study

Plum, a pioneering 100% vegan beauty brand in India, was seeking a logistics solutions provider to elevate its shipping operations. The company needed an easy-to-use, comprehensive platform that offered accuracy, customization, and reliability to manage its extensive eCommerce and physical store channels. To address this challenge, Plum partnered with the vendor ClickPost and implemented its Tracking & Notifications service.

By utilizing ClickPost's intuitive platform, Plum achieved 100% order status visibility for its customers. The solution provided real-time tracking updates and automated SMS and WhatsApp alerts, which amounted to notifying over 200,000 customers per month. The project manager at Plum commended ClickPost for its accurate information, responsive support, and overall reliability, which created a smoother, stress-free shipping experience and allowed the business to enhance its operational efficiency.

Plum

Rajat Mehra

Project Manager