Case Study: Pilgrim achieves 3% lower RTOs with ClickPost AI Carrier Allocation

Pilgrim lowers RTOs by 3% with ClickPost

Pilgrim, a major D2C beauty brand, faced challenges with high return-to-origin (RTO) rates and failed deliveries, particularly during sales periods. Their manual logistics operations struggled with carrier load distribution and lacked visibility into performance, making it difficult to control costs. To address this, they implemented the AI Carrier Allocation solution from vendor ClickPost.

By using ClickPost's AI-driven platform, Pilgrim automated its carrier selection process, gaining real-time performance visibility and continuous cost optimization. This solution provided deeper analytics to understand the reasons behind failed deliveries. The results included a 3% reduction in RTOs, improved delivery success rates for COD orders, and greater preparedness for sales surges through automated, data-driven operations.

Pilgrim