Case Study: IGP improves carrier connectivity and delivery performance with ClickPost

How IGP Aced Its Delivery Performance Through Improved Carrier Connectivity With ClickPost

IGP, a leading online gifting brand, faced logistical challenges that limited its growth. Their in-house technology restricted them to a few courier partners, hindering pan-India serviceability and putting a strain on their tech bandwidth. They needed a solution for one-point carrier integration, carrier management, and to reduce non-delivery reports (NDRs). To address this, they partnered with logistics automation vendor ClickPost.

ClickPost provided its carrier integration module, offering a single platform to manage multiple carriers. This allowed IGP to rapidly onboard new partners, optimize carrier allocation, and gain incredible operational visibility through a central dashboard. ClickPost's NDR tool was also instrumental in reducing delivery failures. The results included improved scalability, the maintenance of existing carrier relationships, and a considerable reduction in NDRs.

IGP