Case Study: Arvind Fashions achieves automated logistics, faster deliveries and improved customer visibility with ClickPost

How Arvind Fashions Harnessed the Power of Automated Logistics With ClickPost

Arvind Fashions (Arvind), one of India’s leading lifestyle retailers managing 27+ international brands, faced long delivery lead times, high RTOs, excessive customer WISMO queries and manual NDR/NPR processes. To automate logistics and bring visibility to customers and ops, Arvind partnered with ClickPost and adopted its automated logistics platform — including ML-driven courier allocation, carrier integrations/APIs, EDD serviceability and white‑label tracking.

ClickPost implemented ML-based carrier allocation, rapid carrier integrations and manifest automation, branded tracking and an ops dashboard, plus automated NDR/NPR workflows and an Expected Delivery Date API. ClickPost’s solution cut RTO by 23%, reduced delivery lead time by 31% and increased NDR-to-delivered rate by 28% (2021–2023), while lowering customer queries and improving overall customer experience.

Arvind

Shishir Gupta

Business Head- Digital