Case Study: Agrim achieves 60% faster order processing and 100% shipment visibility with ClickPost

How Agrim Improved Control & Visibility by Automating its Logistics Operations With ClickPost

Agrim, a leading B2B commerce marketplace in India that connects agri-input retailers and manufacturers, faced slow, manual order-dispatch processes, high logistics costs, poor shipment visibility for both its team and retailers, and rising support queries related to failed pickups and order status. To solve this, Agrim partnered with ClickPost to modernize and centralize its logistics operations.

ClickPost integrated with Agrim’s CRM and carrier network to automate order manifestation, AWB generation, NPR (failed pickup) handling, and ML-driven courier allocation, while providing dashboards, white‑labeled retailer tracking, and performance analytics. The results: 60% reduction in order processing time, 100% shipment visibility for retailers and the in‑house team, a 60% cut in logistics support manpower, over 50% of shipments shipped same day, and tracking/support tickets falling from ~300 to about 30–35.

Agrim

Pranshu Sharma

Strategy Consultant Founder Office