Case Study: Leading Logistics Solutions Provider achieves 65% operational efficiency improvement and 73% reduction in booking queries with ClickPost

How a Leading carrier used ClickPost tech to ace its fulfillment services

Leading Logistics Solutions Provider, a major India-based logistics company handling B2B and D2C shipments, struggled with onboarding new carriers, API downtime and modifications, manual manifestation and pickup processes, inefficient order management for longtail clients, and meeting brand-specific reporting and tracking needs. To address these challenges they engaged ClickPost and adopted ClickPost’s configurable tech stack (including a single API for 400+ carriers, Manifestation API, a self-serve client portal, and white‑labeled tracking).

ClickPost implemented a single API integration to hundreds of carriers, automated order creation and pickup manifestation, rolled out a self‑serve portal for clients, and delivered branded shipment tracking. The solution cut manual work, sped up fulfillment workflows and improved customer experience — delivering a 65% improvement in operational efficiency, a 73% reduction in booking‑related queries and 100% booking management for clients.