Case Study: HealthKart streamlines 15,000+ monthly B2B shipments with ClickPost Darwin

HealthKart streamlines 15,000+ monthly B2B shipments with ClickPost

healthkart, a leading nutrition and wellness brand in India, faced a significant operational challenge as its rapid B2B growth was being hampered by a completely manual logistics process. The company was manually managing over 15,000 shipments per month, a system that consumed hours of daily work on tasks like LR creation and carrier coordination and provided no real-time visibility. To overcome this, healthkart partnered with logistics automation vendor ClickPost and implemented its Darwin platform.

ClickPost provided a comprehensive solution that automated the entire shipping workflow, from instant LR creation to real-time tracking via a single dashboard. A key feature was the Saarthi App, which digitized updates from previously offline regional carriers. This implementation saved the team 24 hours of manual work per week, provided immediate first-mile visibility, and slashed dispute resolution times from weeks to just 24-48 hours. With ClickPost, healthkart now seamlessly handles its 15,000+ monthly shipments on autopilot.