Case Study: GO DESi scales dispatches and cuts shipping errors with ClickPost Darwin

Go Desi scales daily shipments by 60% with ClickPost

Go Desi, a fast-growing Indian omni-channel food brand, faced significant logistical challenges as it scaled. Their shipping operations were entirely manual, leading to errors like 2% of shipments being routed to incorrect locations and high rerouting costs. The team was overwhelmed with administrative tasks, manually processing 80-90 invoices daily and struggling to track shipments and retrieve proof of delivery documents. They implemented ClickPost's Darwin platform to automate their logistics.

ClickPost Darwin integrated directly with Go Desi's ERP to automate order creation, label generation, and carrier synchronization. The solution provided real-time tracking updates, automated customer notifications, and directly synced proof of delivery to invoices. As a result, Go Desi reduced wrong shipments to near zero, cut rerouting costs by 5%, and saved 2-3 hours daily. The same team increased daily dispatches by 60%, from 50 to 80 shipments, without adding headcount, while achieving 99% POD accuracy. ClickPost enabled them to scale operations seamlessly.

Go Desi