Case Study: Forever New reduces dispatch processing time by 80% with ClickPost

Forever New reduces dispatch processing time by 80% with ClickPost

Forever New, a premium women's fashion brand with over 35 stores in India, faced significant operational bottlenecks in its supply chain. Manual dispatch workflows and paperwork were causing delays, taking nearly three hours per batch and exhausting warehouse teams. The company needed a logistics partner to digitize and automate these processes, eliminate paperwork, and provide real-time visibility. They partnered with vendor ClickPost to implement its logistics automation solutions.

ClickPost provided an automated solution that instantly generated dispatch documents and enabled paperless, scan-based carrier pickups. The implementation of ClickPost's store dispatch management module gave store teams direct control over transfers and returns, while its visibility platform provided real-time tracking. As a result, Forever New reduced its dispatch processing time by 80%, drastically cutting delays, eliminating documentation errors, and improving overall operational agility.

Forever New