Case Study: Snitch achieves scalable omnichannel delivery and elevated post-purchase experience with ClickPost

Snitch's Runway to Your Door Optimizing Post-Purchase with ClickPost

Snitch, a fast-growing D2C men’s fashion brand launched in 2020 with 60+ stores and an expanding omnichannel footprint, faced mounting logistics challenges as order volumes scaled. To deliver speed, transparent tracking and seamless post-purchase communication, Snitch partnered with ClickPost and adopted ClickPost’s logistics intelligence platform to bring greater control and visibility to its fulfillment operations.

ClickPost integrated with Snitch’s existing systems to enable pre-dispatch ETA and serviceability checks, real-time tracking with a branded tracking page, automated notifications, an NDR chatbot, post-delivery NPS surveys, and analytics like a Consolidated Courier Scorecard and Custom NDR reports. The result: ClickPost helped Snitch manage lakhs of monthly orders, drove high tracking-page engagement and customer confidence, improved loyalty and proactive oversight of metrics such as RTOs, and delivered smoother dispatches and accurate status updates.

Snitch

Mahadevan Pillai

Vice President – Operations & Supply Chain