Case Study: Forever New achieves 80% reduction in dispatch processing time with ClickPost Darwin

How Forever New Reduced Dispatch Processing Time by 80% with ClickPost

Forever New, a premium women’s fashion brand with 35+ stores across India, faced strained warehouse operations as shipments increased. Manual dispatch workflows meant each batch took 2.5–3 hours to process, causing extended warehouse hours, frequent documentation errors, delayed inter-store transfers, and poor consignment visibility. To address this, Forever New partnered with ClickPost and deployed ClickPost Darwin for dispatch automation, visibility, POD management, and store dispatch management.

ClickPost implemented an automated solution—instant LR creation and box label generation, a Store Dispatch Management module, carrier API integrations for scan-based real-time pickups, and an end-to-end visibility platform for tracking and PODs. The result: dispatch processing dropped to 20 minutes (an 80% reduction), about 3 hours saved daily in warehouse time, digitally managed inter-store transfers and returns, fewer documentation errors, and real-time visibility across 35+ stores—demonstrating measurable operational and efficiency gains from ClickPost.

Forever New

Sushil Lakhera

Head of Supply Chain