Case Study: Multiplex reduces helpdesk calls by 50% with ClickLearn

Multiplex reduces helpdesk calls by 50% with ClickLearn

Multiplex, a major global construction company, faced the challenge of making IFS Applications training accessible to its 1,000+ users spread across the world. The traditional method of in-person training required considerable travel, was costly, and inefficient. They needed a modernized solution for user adoption and a reliable system to keep their process documentation current.

By implementing ClickLearn, Multiplex created a library of video tutorials and utilized the ClickLearn Virtual Assistant, a live guide within the IFS software. This provided users with immediate, up-to-date training and support at their desks. As a result, Multiplex reduced its helpdesk support calls by 50%, cut training costs, and eliminated concerns about users accessing outdated work instructions.

Multiplex