Case Study: Open Door Technology achieves rapid AppSource validation and automated training documentation with ClickLearn

Implement a next-generation training system for D365 BC

Open Door Technology, a Canadian Microsoft Gold partner and creator of the Rental Management solution for Dynamics 365 Business Central, faced heavy training and documentation demands across R&D, sales, implementation and support. Their manual process of taking screenshots and compiling Word documents was slow and threatened their ability to meet Microsoft AppSource validation, so they turned to ClickLearn to automate and streamline training, documentation and translation workflows.

ClickLearn was implemented rapidly—setup in less than a day with a couple weeks to ramp up—and its automated content production, templates and support webinars let Open Door Technology dramatically reduce the effort to create, maintain and distribute user manuals and training. As a result, ClickLearn accelerated their app development and AppSource validation cycles, enabled faster twice-yearly documentation updates, supported planned French translations for Quebec, and led Open Door Technology to become a ClickLearn partner.

Open Door Technology

Christian Roach

Vice President