Case Study: TravelOperations reduces support tickets and scales training with ClickLearn

How TravelOperations decreases support tickets while scaling

TravelOperations, a Microsoft ISV providing business solutions for the travel industry, faced a significant challenge with staff shortages and a shift to digital operations. This created a need to quickly onboard new employees and customers across 10 countries, a process that was previously unscalable using outdated methods like word documents and manuals. They turned to ClickLearn to find a solution.

By implementing ClickLearn, TravelOperations gained a one-to-many production capability, allowing them to create a single training recording and distribute it in multiple formats. This solution dramatically reduced repeated work for each new country implementation and empowered customers with self-study options. The use of ClickLearn was deemed essential for scaling, enabling the company to double its customer base. A key measurable result was a significant decrease in support tickets, as 80% of common questions could be answered with a ClickLearn video.

TravelOperations

Peter Holmes

Chief Executive Officer