Case Study: CKS Packaging reduces ERP support by 75% with ClickLearn UXP

CKS Packaging cuts ERP support by 75% with ClickLearn

CKS Packaging, Inc, a plastics manufacturer, faced challenges standardizing its ERP processes and reducing support reliance across its 11 plants. With a single corporate trainer and no centralized documentation, users depended heavily on support calls, slowing down onboarding and productivity. They turned to vendor ClickLearn and its UXP platform to implement an in-app training and guidance solution to make their Dynamics 365 Business Central system feel consistently simple.

ClickLearn provided a centralized in-app training destination with step-by-step guidance embedded directly into the workflow. The solution standardized processes and offered multi-language support in English and Spanish. This implementation resulted in a 75% reduction in internal ERP support queries. Additionally, new hires were onboarded 79% faster, saving the company an estimated $1,332 per new hire and allowing 100 active users to get answers in the moment.

CKS Packaging, Inc