Case Study: Atradius achieves scalability and efficiency with ClickLearn

Atradius Boosts Scalability and Efficiency with ClickLearn

Atradius, a global provider of trade credit insurance, faced a significant challenge in scaling their internal processes and customer support while rolling out their product, Atradius Flow, into new international markets. Their Product Owner was spending excessive time creating and maintaining documentation and training materials in multiple languages, which hindered their expansion efforts. They sought a more efficient and scalable solution, which they found with the vendor ClickLearn.

By implementing ClickLearn, Atradius was able to automatically record software processes and generate multi-format training materials, including videos and PDFs, in a fraction of the time. This solution from ClickLearn saved valuable time, eliminated outdated manuals, and freed the product team to focus on market expansion. The measurable impact was substantial, with the time to document a work process reduced to just three minutes. Atradius also praised ClickLearn's exceptional support service and now uses the platform for their next-generation application, Flow 2.0.

Atradius

Signe Agerbo

Product Owner