Case Study: Mid-America Catastrophe Services achieves 24-hour automated claims integration and major staffing reductions with ClickClaims

ClickClaims, a division of E-Claim.com, LLC Launches Major Customization Effort for Mid-America Catastrophe in Less than 24 Hours

Mid-America Catastrophe Services faced a sudden surge of claims after Hurricane Laura and needed to automate intake for a newly acquired carrier’s book of business so adjusters wouldn’t have to manually pull policy data and re‑enter hundreds of FNOLs into ClickClaims. They called ClickClaims for an urgent customization to integrate the carrier policy system with their claims workflow.

ClickClaims delivered a full integration in 22 hours that extracted FNOL and policy data, pushed it into Mid‑America’s ClickClaims CMS and XactAnalysis, and created a bi‑directional workflow to Estimatics and adjuster desktops. Using ClickClaims’ automated Call Center, SMS and Mobile Forms, insured contact time fell from three days to under 24 hours, insureds could verify coverage, request EMS, report damages and upload photos/videos, packaged PDF reports were sent to field and desk adjusters/carriers/insureds, and the automation eliminated the need for roughly 25 clerical operators while enabling throughput of up to 10,000 claims per day.

Mid-America Catastrophe Services

Zack Meadows

Owner/Partner