Case Study: QLess reduces wait times and boosts customer spend with Clickatell

QLess lets customers hold their spot in a virtual mobile line, and get SMS notifications when they reach the front

QLess provides a virtual mobile queuing system that lets customers hold their spot and receive SMS notifications as they approach the front of the line. The company addressed the common business problem of lost customers and poor experiences caused by long physical wait times, by offering a convenient way for people to manage waits without standing in line.

By sending on‑demand SMS updates (wait times and number of people ahead), QLess enabled businesses—from restaurants to clinics—to free up waiting areas, reduce no‑shows, and improve throughput. The result was higher customer satisfaction and increased spend, with Clickatell ensuring reliable message delivery that helped drive those sales gains.

QLess