Case Study: homeworker.ch achieves faster responses from specialists with Clickatell

Customized SMS alerts add speed and efficiency to online marketplace

Clickatell helped Homeworker.ch, a platform connecting customers with home-based specialists, address a growing problem: slow response times from specialists were delaying bookings and undermining customer satisfaction. The company needed a reliable way to reach and engage specialists quickly across channels to keep client requests moving.

Clickatell implemented a multi-channel messaging and alerting solution—automating notifications, real-time routing to available specialists, and reminders—to ensure messages reached the right person immediately. The result was noticeably faster specialist responses, smoother booking flow, and improved customer and specialist engagement, reducing delays and boosting service reliability.

homeworker.ch