Case Study: FNB Bank achieves real-time cross-border account alerts and reduced fraud with Clickatell

Clickatell enabled FNB to extend its SMS alert delivery in Namibia, significantly reducing fraud

First National Bank (FNB) needed to extend its real-time SMS account alerts beyond South Africa into neighboring Namibia while ensuring reliable message delivery even when primary routes were unavailable. The goal was to broaden coverage and reduce fraud by notifying customers of suspicious account activity immediately.

FNB partnered with Clickatell to integrate its inContact SMS alert service via a flexible, easy-to-use messaging gateway. The result: instant customer notifications across borders, significantly reduced fraud, lower international SMS costs, improved customer satisfaction and retention, and increased net revenues through cost savings.

FNB Bank