Case Study: Qwise achieves faster response times and higher customer satisfaction with Clickatell's SMTP API

An integrated business application that offers up-to-the-minute system change notifications

Qwise is an integrated business application that provides real-time system change notifications for clients including Dutch banks, manufacturers, and local government. To support these mission-critical environments it needed a comprehensive, reliable monitoring tool that would enable high-level, responsive support across multiple customer server systems.

Qwise implemented Clickatell’s SMTP API (email-to-SMS) to push instant SMS alerts to system engineers, allowing them to respond without being deskbound. The result was faster reaction times, more efficient and responsive support, quicker turnarounds, and a substantial increase in overall customer satisfaction.