Case Study: Whitbread achieves 51% air and 12% rail fare savings with Click Travel

Whitbread - Customer Case Study

Whitbread, the UK’s largest hospitality group with 43,000 employees and brands including Premier Inn and Costa Coffee, faced a cross‑company challenge to tighten expense controls and standardize travel policy while remaining fair to employees. They engaged Click Travel to advise on policy design and enforce it through an online booking system and reporting tools.

Click Travel implemented an easy‑to‑use booking tool, change management communications, automated pre‑trip flight approvals and a tighter rail policy (encouraging advance tickets and excluding first class). Online adoption rose from under 3% to 64% in Q1 and reached 80% by Q4 (88% in 2014), delivering immediate savings of 51% on airfares and 12% on rail in the first quarter; overall travel spend flatlined despite bookings increasing 44%, with additional savings opportunities identified.

Whitbread

Eleanor Skinner

Senior ER Manager