Case Study: Whistl achieves consolidated bookings, 98% online adoption and 95% policy compliance with Click Travel

Whistl - Customer Case Study

Whistl, a UK delivery management company handling business mail, parcels and doordrop media, needed to consolidate a fragmented travel program that relied on multiple suppliers, produced limited travel data and involved a slow expense process. After an organisational reshuffle and high volumes of hotel and rail bookings around key locations such as Bolton, Whistl sought a travel management partner able to centralise bookings, improve policy compliance and deliver better management information.

Click Travel provided an intuitive self‑booking platform plus dedicated account management to implement new travel policies, pre‑trip approvals, rate caps and a successful hotel RFP. The partnership delivered 98% online adoption and 95% policy compliance, reduced air/rail/hotel spend, consolidated invoicing with full VAT recovery, improved MI and duty of care visibility — and earned Click Travel a Whistl CSR award.

Whistl

Simone Loedige

SRM Coordinator