Case Study: TalkTalk achieves £600k in Year 1 savings with Click Travel

TalkTalk - Customer Case Study

TalkTalk, one of the UK’s leading telecoms providers serving around four million customers and employing roughly 2,500 people, faced rising travel costs driven by low online booking adoption, limited sourcing that produced non‑competitive rates, and poor policy compliance that allowed money to be lost through inefficient offline bookings.

After appointing Click Travel in 2010, TalkTalk implemented Click’s MI‑rich, user‑friendly online booking platform and proactive account management. Within three months online adoption exceeded 90%, Year 1 savings topped £600k (including ~30% or £198k on air, ~10% or £106k on rail, and 27% on hotels), policy compliance improved markedly, and the partnership has since been renewed twice.

TalkTalk

Paul Owen

Head of Venues