Case Study: RNIB achieves 98% online adoption and 80% reduction in booking fees with Click Travel

RNIB - Customer Case Study

RNIB, the UK charity supporting people with sight loss, needed an accessible travel booking solution for its 1,900 staff. Their previous supplier’s online tool wasn’t usable for partially sighted employees, forcing many offline bookings, reducing efficiency and incurring high offline fees.

After a procurement in 2013 Click Travel was appointed and worked closely with RNIB and partially sighted users to adapt its booking tool; the system was rolled out to all staff at once. The result: 98% online adoption, 95% policy compliance and an 80% reduction in booking fees, delivering immediate efficiency and cost savings.

RNIB

Chris Day

Senior Supplier Manager