Case Study: RNIB (Royal National Institute of Blind People) cuts travel spend 9% and achieves 98% online booking adoption with Click Travel

RNIB - Customer Case Study

One of the UK’s leading awarding bodies and an independent educational charity with over 1,000 employees needed to move from fragmented, internally managed travel bookings to a single, easy-to-use system that provided management information and reduced central support. With no single team handling travel, the procurement team ran a tender to find a provider whose online tool and service would empower employees to self-book while improving visibility and compliance.

They appointed Click Travel and adopted the Travel Cloud booking tool, combining intuitive self-service, policy nudges and proactive account management. The result was rapid adoption and measurable savings: 98% of bookings are now online, travel spend fell 9% despite a 7% increase in bookings, average rail ticket prices dropped 15%, and advance ticket purchases rose 14%, delivering better value and transparency across the organisation.

RNIB

Kate Doherty

Procurement Manager