Case Study: Provident Financial achieves 92% online adoption and £32K annual savings with Click Travel

Provident Financial - Customer Case Study

Provident Financial, one of the UK’s leading personal credit providers with a travel population of over 4,000 and bookers in Bradford and London, needed a more consistent, customer-focused travel service after experiencing limited booking sources and lost spend with their incumbent TMC. In 2013 they sought a single-team supplier that would offer better control, visibility and service.

They moved to Click Travel, adopting the Travel Cloud portal, a dedicated account team and pre‑trip approval workflows to reduce out‑of‑policy bookings. The rollout was smooth and rapidly embraced: 92% online adoption within three months, 85% policy compliance and around £32K year‑on‑year savings, plus improved reporting and ongoing service improvements.

Provident Financial

Gemma Dent

Business Support Coordinator