Case Study: Newcastle City Council achieves 98% online adoption and 87% savings on annual fees with Click Travel

Newcastle City Council - Customer Case Study

Newcastle City Council, the local authority for Newcastle upon Tyne with over 6,000 employees across 26 wards, needed an OJEU‑compliant, cost‑efficient travel management solution that provided an easy-to-use online booking system, total visibility of travel spend and robust crisis management while working within tight public‑sector budgets and timescales.

Using NEPO’s OJEU framework the council selected Click Travel; the programme delivered 98% online adoption, 95% policy compliance, an 87% reduction in annual fees (now 0.4% of travel spend), £47,000 saved against hotel budgets and a 14% reduction in average rail fares, alongside improved traveller tracking and crisis support — enabling reinvestment of savings back into council services.

Newcastle City Council

Carol Loga

Travel Office Co-ordinator