Case Study: McNicholas achieves 75% reduction in travel booking time with Click Travel

McNicholas - Customer Case Study

McNicholas is a family-owned UK infrastructure services provider with around 1,500 staff that struggled with a fragmented, reactive travel process: individual bookers arranged travel ad hoc, relied on public sites and faxed confirmations, and the company had no management information, negotiated rates or central control.

McNicholas implemented Click Travel’s adaptable online booking system—customised to include cost centres, profiles, company policy and a colour-coded dashboard—driving rapid adoption and easier bookings. The new solution delivered a 75% reduction in time spent booking travel, 90% online adoption, average advance bookings increasing to seven days, and around a 20% saving on hotel rates.

McNicholas

Tony Silver

Senior Buyer