Case Study: Liverpool City Council achieves seamless, time‑saving travel logistics (110 travellers, 234 flights) with Click Travel

Liverpool City Council - Customer Case Study

In October 2018 Culture Liverpool (Liverpool City Council) brought the Royal de Luxe Giants to the city — a four-day parade that involved 110 performers and technicians travelling from across Europe and drew over 1.3 million spectators. Managing travel for so many people, from multiple departure locations and on different days, had been time-consuming in previous years, so Click Travel was appointed as the preferred travel partner to take on this complex logistics challenge.

Click Travel assigned a dedicated project manager and reservations team, ran onsite planning sessions, coordinated over 200 flights (234 flight bookings) plus European Rail and Eurostar journeys, and issued mobile itineraries via their travel.cloud tool while handling amendments as needed. Their proactive coordination and collaborative documents reduced Culture Liverpool’s administrative burden, helped ensure smooth transfers and baggage needs, and contributed to the Giants’ most successful year yet — earning praise from the project manager for the team’s booking and communications.

Liverpool City Council

Jen Falding

Giants Project Manager