Case Study: Land Securities achieves 24% lower hotel rates and 92% online adoption with Click Travel

Land Securities - Customer Case Study

LandSec, the UK’s largest commercial property company and a FTSE 100 member, struggled with a largely offline travel programme: bookings were made by email and phone through regional bookers, leaving the business with limited visibility, high offline transaction costs and little assurance of value for money.

After a competitive tender LandSec moved to Click’s online booking platform and implementation support; within three months online adoption exceeded 90%. The switch delivered clear savings and compliance gains — 92% online adoption overall, 100% rail policy compliance, a 24% reduction in average hotel rate and a 10% drop in average rail fare — driven by better content, transparency and user behaviour change.

Land Securities

Joanne Ferres

Head of Accounts Payable