Case Study: Lancaster University achieves 99% online adoption and 15% reduction in rail spend with Click Travel

Lancaster University - Customer Case Study

Lancaster University, a UK Top 10 institution with over 12,000 students and a small central travel team of four handling 17,000 bookings a year, faced strained service levels, limited management information and reactive account management. The team needed a robust, easy-to-implement online booking tool that would speed up booking times, give access to more hotel and flight content, and integrate smoothly into daily workflows.

In 2013 the university appointed Click Travel and deployed its web‑based booking platform in a six‑week, phased rollout with minimal training. The solution delivered rich content (including Booking.com and LateRooms), real‑time MI and proactive account management, driving 99% online adoption, 97% policy compliance and a 15% reduction in average rail spend, while increasing hotel lead times and identifying ongoing savings.

Lancaster University

Linda Wardle

Procurement Manager, Lancaster University