Case Study: Jamie’s Italian achieves 95% policy compliance and 99% online adoption with Click Travel

Jamie's Italian - Customer Case Study

Jamie’s Italian is a high‑street restaurant chain founded by celebrity chef Jamie Oliver, with around 30 sites and 2,500 employees. Before working with Click Travel they used a DIY travel approach—employees booked with personal credit cards, causing leakage, time‑wasting expense claims and no reliable management information, leaving finance without visibility into travel spend or policy compliance.

Click Travel implemented an online booking tool and managed transition with weekly calls and training, consolidating search results from GDS and consumer sites to drive better choices. The result was rapid adoption and measurable impact: 99% online adoption, 95% policy compliance, fewer expense claims and invoices, improved management information and VAT recovery, with further savings identified through negotiated hotel rates.

Jamie’s Italian

Anna Matthews

Group Financial Controller