Case Study: Ishida achieves 97% online adoption and significant cost savings with Click Travel

Ishida - Customer Case Study

Ishida Europe, a Birmingham-based supplier of automated weighing and packing equipment and part of a 120‑year‑old family business, needed to tackle rising travel costs, a clunky online booking process and inconsistent offline support for complex, multi-sector trips. Travel Co-ordinator Ian Kimberley‑Ryan sought a travel management partner that could reduce spend, simplify booking and provide expert guidance for complicated itineraries.

After choosing Click Travel in 2010 for its competitive fees, user-friendly online tool and experienced offline team, Ishida moved the majority of bookings online and relied on a dedicated reservations team for complex trips. The partnership delivered a 97% online adoption rate, 92% policy compliance and significant cost reductions, with staff praising Click’s responsiveness and expertise.

Ishida

Ian Kimberley-Ryan

Travel Co-ordinator