Case Study: Top-10 UK insurance provider achieves 94% online adoption and £70k annual savings with Click Travel

Insurance Provider - Customer Case Study

One of the top 10 UK insurance, pensions and investments companies, with about 3,500 employees across 300 offices, ran a tender to address a long-standing reliance on offline travel bookings. A previous online tool had only achieved 0.1% adoption, and the organisation needed a travel management partner who could drive cultural change, improve online uptake and deliver savings while meeting security and policy requirements.

Click Travel won the tender and ran a structured rollout—senior-management endorsement, targeted internal communications, hands-on training, WebEx sessions and onsite roadshows—backed by a user-friendly booking tool. Within three months online adoption reached 94% with 3,500 self-bookers and 300 key bookers engaged, delivering estimated annual savings of around £70k (including ~£40k on fares and ~£30k on transaction fees) and a smooth, well-managed implementation.

Insurance Provider

Alastair Kerr

Procurement Manager