Case Study: Guide Dogs achieves 97% online adoption and improved reporting with Click Travel's travel.cloud

Guide Dogs - Customer Case Study

Guide Dogs, a UK charity supporting blind and partially sighted people with guide dogs and mobility services, partnered with Click Travel in 2017 to address a fragmented travel process. Having never used a travel management company, the organisation faced no visibility of spend, a time‑consuming expense-claim system and an inefficient mix of suppliers and payment procedures—complicated further by the need to move people and puppies by air and rail.

Click implemented its travel.cloud booking tool with hands‑on support and accessibility-led design, delivering a streamlined bill‑back solution, real‑time management information and policy controls. The result: 97% online adoption, improved reporting and efficiencies, exclusive fare and hotel discounts, elimination of lengthy expense claims, and an ongoing relationship to improve accessibility for visually impaired users.

Guide Dogs

Chris Mabbatt

Procurement Business Partner