Case Study: Exova achieves 11% reduction in average air fares and 98% online adoption with Click Travel

Exova - Customer Case Study

Exova, a global laboratory testing and advisory group based in Edinburgh, struggled with inconsistent service levels from its traditional travel management company and insufficient online booking content. With over half its travel spend on international air and a UK-based internal bookings team needing richer supplier access and more consistent offline support, Exova sought a supplier that could deliver better content and service.

Appointing Click Travel in 2009 gave Exova a dedicated reservations team and a richer online tool that pulled content from suppliers such as Premier Inn, Booking.com and LateRooms, plus traveller tracking and travel alerts. The relationship drove measurable savings and adoption: an 11% reduction in average air fares (first four years), a 13% reduction in average hotel rates, 98% online adoption, improved booking lead times (from 5 to 18 days) and ongoing year‑on‑year cost improvements.

Exova

Kirsty McCord

Travel Manager, Exova