Case Study: East Riding of Yorkshire Council achieves seamless online adoption and significant cost savings with Click Travel

East Riding of Yorkshire Council - Customer Case Study

East Riding of Yorkshire Council, a unitary authority providing local services with around 13,800 staff, needed a new travel solution as its contract was ending. After a public-sector procurement the council sought a partner that offered strong value, high service quality and minimal disruption during transition.

Click Travel was chosen and delivered a smooth, hassle-free implementation with easy-to-use online booking and clear invoicing, supported by proactive account management. The result: 99.9% online adoption, 99.6% policy compliance and just 0.004% fees against spend, driving significant savings by removing online booking and ticket-on-departure charges.

East Riding of Yorkshire Council