Case Study: Carluccio's achieves 99% online adoption and 95% policy compliance with Click Travel

Carluccio’s - Customer Case Study

Carluccio’s, an Italian restaurant group with over 100 UK locations, faced growing pains as rapid expansion strained internal travel processes and increased costs. Travel was previously handled offline by a single booker, so the company wanted to reduce spend, introduce a clear, easy-to-understand travel policy and secure expert support.

They engaged Click Travel and rolled out a tailored mix of self-booking and central booking using an online tool with role-based controls and approval workflows, plus dedicated account management and quarterly reviews. Within three months online adoption hit 99% and policy compliance reached 95%, producing measurable cost savings, simpler spend control and strong user satisfaction.

Carluccio’s

Charlotte Griffin

Executive PA