Case Study: British Heart Foundation achieves £50K savings and 98% online adoption with Click Travel

British Heart Foundation - Customer Case Study

British Heart Foundation (BHF), the UK’s leading heart charity and a Click Travel client since 2012, needed better management information, forecasting and tighter control of travel spend. Their legacy booking process delivered insufficient MI, poor policy compliance and a high rate of late bookings that increased costs.

Click Travel implemented an intuitive online booking tool with training and bespoke features — automated budget-manager notifications when cost codes are used, a required reason for bookings made under 12 days, and email campaigns to encourage early booking. The result: 98% online adoption, £50,000 saved in Year 1, a seven-day increase in average booking lead time (including a 6% rail saving in one quarter), corporate hotel rate savings and a 14% improvement in policy compliance.

British Heart Foundation

Kevin Emsden

Front of House Manager