Case Study: Arqiva achieves 11% travel cost reduction and 96% online adoption with Click Travel

Arqiva - Customer Case Study

Arqiva, a leading UK communications infrastructure and media services company supporting broadcasters and mobile operators, faced low online travel adoption, poor-quality management information, reactive account management and frequent out-of-policy bookings across its £2.8m travel programme.

Click Travel introduced a self‑booking tool with traffic‑light supplier guidance, strict air pre-approval and detailed MI to enable proactive account management and supplier negotiation. Online adoption rose to 96%; average flight rates fell (around 15–23%), hotel rates dropped 7% year‑on‑year, overall travel and accommodation costs fell about 11% over two years, and potential annualised savings of 12% were identified.

Arqiva

Lindsey Ashley

Senior Category Manager