Case Study: The Giving Kitchen reduces transaction costs by 75% with Click & Pledge

Nonprofit Uses Click & Pledge to Reduce Transaction Costs by 75%

The Giving Kitchen, a nonprofit founded after the Atlanta restaurant community raised over $200,000 for Chef Ryan Hidinger, needed a better way to manage multiple revenue streams—ticket sales, individual gifts, and restaurant net profits—and was struggling with PayPal, Excel spreadsheets, and high transaction costs. The organization signed up with Click & Pledge (via the GiveBig platform for Georgia Gives Day) to find a payment processing and database solution that would integrate with their new Salesforce system and be simple enough for a small staff to run.

Click & Pledge provided a customizable payments and event-management platform that integrated smoothly with Salesforce, enabling The Giving Kitchen to manage ticket levels, inventory, and attendance for large events. By switching to Click & Pledge, TGK cut transaction fees from 12% to 3% (a 75% reduction), saving roughly $36,000 annually on about $400,000 in event revenue, while reducing staffing needs and improving operational efficiency.

The Giving Kitchen

Stephanie Galer

Executive Director