Case Study: Albuquerque Bernalillo County Water Utility Authority reduces lost revenue with Clevest Mobile Workforce Management

Reducing Lost Revenue from Zero-Read Meters and Achieving Operational Cost Savings

The Albuquerque Bernalillo County Water Utility Authority, the largest water utility in New Mexico, faced significant lost revenue and operational inefficiencies due to thousands of inoperable meters. These meters led to incorrect customer billing and an estimated $780,000 in lost revenue in 2014 alone. Their challenge was driven by paper-based processes, manual data entry, and a lack of integration with their enterprise asset management system. To solve this, they selected the Clevest Mobile Workforce Management solution to automate their field operations.

By implementing Clevest's WorkBook mobile application, the utility automated dispatching and enabled technicians to capture data in the field with streamlined workflows. This data is synced in real-time, eliminating manual entry and saving up to six hours per day. The Clevest solution helped reduce drive miles by 500K annually, cut the mean time to repair meters to under 48 hours, and significantly improved data integrity. As a result, Albuquerque Water is now reducing lost revenue and achieving substantial operational cost savings.

Albuquerque Bernalillo County Water Utility Authority