Case Study: Denton Municipal Electric achieves faster response times with Clevest Mobile Workforce Management

Combining Dispatching and Work Assignment into a Single System

Denton Municipal Electric (DME) faced significant operational challenges due to its reliance on cumbersome paper records and manual data entry for its 24/7 dispatch service, which managed work for multiple city utilities. Their archaic system was prone to crashes, provided inaccurate GIS data, and posed a cybersecurity risk. To combine dispatching and work assignment into a single, unified workflow and improve crew safety, DME selected the Mobile Workforce Management software solution from Clevest.

Clevest implemented an integrated, paperless system that provided real-time visibility into all work and crew activity across the city's utilities. The solution included the Clevest WorkSpace office app and WorkBook mobile app, which were easily adopted by both office and field staff. The results for DME included faster response times, improved customer satisfaction, lower operational costs, and the complete elimination of paper work orders. The successful Clevest deployment also provided a foundation for future expansion to other departments and work order types.

Denton Municipal Electric

Trey Price

Engineering Systems Applications Supervisor