Case Study: European Investment Bank streamlines eBanking and boosts client retention with Cleveroad

European Investment Bank boosts client retention 20-30% with Cleveroad

Cleveroad partnered with the European Investment Bank, a Swiss bank serving B2B and B2C clients, which was struggling with an inflexible system that caused complex account openings and client attrition, hindering its ability to scale. The bank needed a reliable technical partner to develop a new eBanking software system that would improve user experience, automate internal workflows, and ensure compliance with strict Swiss financial regulations.

Cleveroad developed a custom eBanking ecosystem featuring a streamlined sign-up process, a digital account opening system with integrated KYC verification, and an online portal for trading. This solution automated key business processes and was built to comply with FINMA and FMIA regulations. As a result, the European Investment Bank saw a 20-30% increase in client attraction and retention rates, freed up staff for other needs, and could operate freely under its existing license.

European Investment Bank