Case Study: Project Repat avoids cancellations on custom quilt orders with Cleverific Order Editor

Project Repat - Customer Case Study

The customer, Project Repat, a company that creates custom t-shirt quilts, faced a challenge with a high volume of post-purchase order modifications. Customers often needed to change panel sizes, upgrade their quilts, or select different fleece colors after placing an impulse buy. This created a complex customer service issue for their Shopify store, requiring a solution to efficiently handle these edits without resorting to cancellations. They implemented Cleverific Order Editor to address this.

Using Cleverific Order Editor, Project Repat's team could directly adjust orders without troubling the customer to make a new purchase. This solution helped them avoid cancelling orders and issuing full refunds, thereby preserving revenue. Cleverific's tool became a significant contributor to their customer service, supporting the business which has served over 100,000 customers.

Project Repat

Christine Pochily

Community Manager